Pre-Sales  Service

* Reply inquires in 24 hours.

* Provide customized solution and proposal according to customer’s different requirements.

* Technical specification and samples offer.

* Market research and forecast of LED lighting and controller for customer’s reference.

* ISEELED’s profile and presentation, including products categories, successful projects examples etc.

* Other services, such as factory visiting, simulated effect drawing etc.

.

In-Sales  Service

* Provide details about production schedule and procedure.

* Provide photos and videos for each order as per customer’s requirement.

* Free spare parts: necessary spare parts are provided together with products to customers.

After-Sales  Service

* Free technical training

* Quality warranty

* Full set of documents free of charge, including installation guidance, software operation manual, easy maintenance manual and control system software etc.

* Responding time: Complaint respond period not exceed 24 hours; maintenance guidance and problem solution provided in 48 hours.